Frequently Asked Questions
Everything you need to know about shopping with Aje
What is the standard delivery timeframe for domestic orders?
Domestic orders are typically processed within 24-48 hours and delivered via express post within 1-3 business days.
Can I return a sale item for a refund?
Items purchased at full price are eligible for a refund. Sale items are eligible for a store credit or exchange only, unless marked as Final Sale.
How do I care for my Aje signature hardware and delicate fabrics?
We recommend dry cleaning for most structured pieces. For specific care, please refer to the internal care label on your garment to ensure longevity.
Do you offer international shipping?
Yes, we ship to most international destinations via DHL Express. Shipping costs and duties are calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.